Data Security Commitment
Soulmate ("we," "our," or "us") is committed to protecting your
privacy. We use your personal data solely for its intended purpose
and do not permanently store or share it with third parties without
your consent. Your privacy is our priority.
Information We Collect
When you use Soulmate, we collect the following information:
Information You Provide
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Account details: Email address, username (if applicable)
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Profile information: Name, date of birth, age (calculated from date of birth), location, photos,
and personal preferences you choose to share
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Matching data: Preferences, interests, and
compatibility factors to help find your perfect match
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User preferences: Settings and preferences to
customize your experience
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Messages: Conversations with your matches (stored
securely and encrypted)
Automatically Collected Information
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Device information: Device type, operating system, device identifiers
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App usage data: Information about how you use the
app to improve matching algorithms and user experience
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Crash reports and performance data: Technical data to help us fix bugs and improve app performance
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Analytics data: Anonymized usage statistics and interaction patterns
Date of Birth and Age Information
We collect your date of birth for the following purposes:
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Age Verification: To verify that you meet the minimum age requirement (18 years) to use our service
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Legal Compliance: To comply with applicable laws and regulations regarding age restrictions for dating services
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Age-Based Matching: To help you find matches within your preferred age range and ensure compatibility
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Safety: To help maintain a safe environment by ensuring all users are of legal age
Your date of birth is stored securely and is not displayed on your public profile.
Only your age (calculated from your date of birth) is shown to other users.
Your exact date of birth remains private and is only used for verification and matching purposes.
Data Collection and Retention
Our application collects information to provide personalized matching
and help you find meaningful connections.
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Data Collected: Name, date of birth, profile information, photos,
preferences, and app usage data
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Purpose: To verify age eligibility, provide matching services, facilitate
connections, and improve user experience. Your name is used to personalize your profile and help other users identify you. Your date of birth is used to calculate your age for matching purposes and to ensure legal compliance.
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Processing: Your data is processed using advanced
AI algorithms to find compatible matches based on your preferences
and compatibility factors
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Retention: Your data is retained while your
account is active. You can delete your account and all associated
data at any time through the app settings
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Third-Party Sharing: We may share anonymized,
aggregated data with analytics providers to improve our services.
We do not sell your personal information to third parties
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Third-Party Storage: Your data is stored securely
using industry-standard cloud services with encryption
Photo and Profile Security
We prioritize the security of your photos and profile:
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All photos are stored over encrypted connections (HTTPS/TLS)
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Photos are only visible to users you match with or choose to share
with
- You can control who sees your profile through privacy settings
- End-to-end encryption is used for all messages
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Access to your data is limited to necessary app functionality and
support
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You can report inappropriate content or users, and we take swift
action
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Photos and profile data are stored securely like other profile information
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We delete your photos and data when you delete your account
What We Don't Do
We are committed to protecting your privacy:
- We do NOT sell your data
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We do NOT share your photos, messages, or personal information with
third parties except as necessary for app functionality
- We do NOT use your data for marketing purposes
without your consent (you can opt out)
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We do NOT track you across other apps or websites
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We do NOT integrate data with social media
platforms without your explicit permission
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We do NOT provide information to advertising
companies for targeted ads
Your data belongs only to you. Under no circumstances will your
personal information be shared with others except as necessary for
providing the matching service or as required by law.
How We Use Your Data
We use the collected data for the following purposes:
- To provide and improve our app services
- To match you with compatible users based on your preferences
- To provide personalized matching recommendations
- To facilitate communication between matched users
- To personalize your experience
- To send important updates and notifications (you can opt out)
- To fix bugs and improve app performance
- To provide technical support
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To develop matching algorithms (using anonymous, aggregated data
only)
- To ensure platform safety and prevent abuse
User Rights
Your rights under data protection regulations include:
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Right to Information: Learn which of your data is
being processed
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Right to Deletion: Request deletion of your data
and account at any time
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Right to Correction: Update and correct your
profile information
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Right to Object: Object to data processing or
opt-out of certain features
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Opt Out: Opt out of marketing communications and promotional emails
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Right to Portability: Export your data to
another platform
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Right to Access: Request a copy of all data we
have about you
To exercise these rights, please contact us at privacy@soulmate.app
or use the in-app settings. We will respond to your request within a reasonable timeframe.
App Permissions
Our app requests only necessary permissions:
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Camera Access: To take photos for your profile
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Gallery Access: To select existing photos from
your device
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Location Access: To find matches in your area
(optional, can be disabled)
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Notifications: To notify you of new matches and
messages (optional)
You can revoke these permissions at any time from your device's app
settings. Note that revoking certain permissions may limit app
functionality.
Third-Party Services
Soulmate uses third-party services to provide certain features:
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Cloud storage providers for secure data storage
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Analytics services to understand app usage (anonymized data only)
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Payment processors for subscription services
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All third-party services are bound by strict privacy agreements
All third-party processing is conducted through secure, encrypted
connections with trusted service providers who adhere to strict
data protection standards.
Children's Privacy
Our services are not intended for individuals under the age of 18. We
do not knowingly collect personal information from children under 18.
We require all users to provide their date of birth during registration
to verify they meet the age requirement. If you are a parent or guardian
and believe your child has provided us with personal information, please
contact us immediately.
If we discover that a user is under 18, we will immediately delete their
account and all associated data, including their name and date of birth.
Data Retention
Your data is retained while your account is active. If you delete
your account, we will delete all associated data within 30 days,
except where we are required to retain certain information by law.
Messages between users may be retained for safety and moderation
purposes for a limited period.
Changes to This Privacy Policy
This privacy policy is regularly reviewed and updated when necessary.
In case of important changes, we will notify you through in-app
notifications and by updating the "Last updated" date above.
Your continued use of the app after any changes to this Privacy
Policy constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about our privacy policy, please contact
us:
We are committed to addressing your privacy concerns and will
respond to your inquiries in a timely manner.